Charon Care · Fathom LLC

Terms of Service

Effective 2026-09-28 · Contact us

These terms govern your use of Charon Care, operated by Fathom LLC, the business behind F4thom. The operator is based in Utah, United States. By creating an account and accepting these terms, you agree to them. Our Privacy Policy explains how the service handles information.

Your account and the service

Charon Care is a workspace for individual adult funeral professionals. Keep account details accurate and credentials private. You are responsible for activity you authorize and for having the rights to enter other people’s information. Families join through private meeting invitations and do not need paid professional accounts. Do not share private links beyond their intended participants.

Charon Care provides software and communications tools. It does not provide funeral services, sell or fund a funeral plan, or provide legal, medical, financial, or insurance advice. You remain responsible for professional decisions, records, and obligations to families.

Plans, payments, and cancellation

Creating an account does not charge your card. Review the selected plan in Stripe before paying. There is no free trial: the first subscription month is paid upfront, and subscriptions renew monthly until canceled. Current prices and calling allowances appear on Pricing and in checkout. Taxes may apply as shown at checkout. Stripe receipts or statement descriptions may identify F4thom, the operator’s business name. Extra connected calling minutes are billed after use at the disclosed overage rate.

Each account includes one business number, subject to activation and availability. Connect includes CRM and calling; Complete adds supported recording, video, transcription, and summaries. Choosing a preference at signup does not activate a subscription or those features.

Cancel renewal in Plan & billing before the next billing date. Access continues through the paid subscription period, subject to these terms. Cancellation does not erase usage already incurred or automatically delete stored records. Contact support about incorrect charges, refunds, number release or transfer, or account closure. Any rights you have under applicable law remain unaffected. We will disclose price or material plan changes before they apply to your subscription.

Calls, numbers, and messages

Numbers, area codes, call delivery, and service quality depend on carrier availability and activation. Charon Care is not an emergency calling service; use your regular emergency service for emergencies. Do not use the product for spam, harassment, unlawful solicitation, impersonation, or bypassing carrier restrictions. Customer SMS is not a general self-serve messaging feature.

Optional transactional texts include requested recovery messages and meeting invitations where enabled. Permission for texts is separate from recording consent and is not a condition of buying a plan. Message frequency depends on requests; message and data rates may apply. Reply STOP to opt out and HELP for help. Opting out may prevent further recovery or invitation texts, so maintain another way to access your account.

Recording and uploaded audio

Before recording, transcribing, or uploading audio, you must explain the purpose, identify who will have access, and obtain all permission required for the participants and their locations. For uploads, you must have permission covering both the original recording and its processing in Charon Care. Use the consent steps accurately; an account’s acceptance of these terms is not permission to record other people.

Honor refusals and requests to stop. When participants change, obtain permission before resuming. You are responsible for using the product in accordance with recording and privacy requirements and for checking that capture has stopped. Do not upload information you are not authorized to process.

Transcripts and AI suggestions

Transcripts, summaries, and suggested tasks can be incomplete or wrong. Review them against the conversation before relying on them or saving suggested actions. Do not use AI output as the sole basis for professional decisions. Service interruptions and processing failures are possible; maintain the records required for your work.

Your content, access, and misuse

You retain your rights to content you provide. You authorize Charon Care and its service providers to store and process it as needed to deliver the features you use, including transcription and requested summaries. Do not attempt to access another person’s workspace, disrupt the service, or submit malicious or unlawful material.

We may restrict access when needed to address misuse, security incidents, legal requirements, or unpaid charges. Contact support if you believe a restriction is incorrect. Ending access does not automatically erase billing obligations or stored data; see the Privacy Policy and contact us about your records.

Changes and questions

We may update the service and these terms. We will publish an effective date and provide notice of material changes through the service or your account contact details. Nothing in these terms removes rights or remedies that applicable law does not allow to be waived. For support, billing questions, or a concern about these terms, contact Charon Care.