Charon Care · Fathom LLC
Contact & support
Contact Fathom LLC, the operator of Charon Care, about account access, subscriptions, phone-number availability, sales, or privacy. We are based in Utah, United States.
Help us find the right answer
- Account access: include the email address on your account and which recovery method is unavailable.
- Billing: include the account email and invoice reference, if available.
- Phone numbers or sales: include the area code you would prefer and which plan you are considering. Availability can change; a request does not reserve a number.
- Privacy: explain whether you are the professional or an invited participant and what you would like us to review.
Never share passwords, reset codes, full card details, recordings, or sensitive family records when first contacting support. We may need to verify account ownership before making changes.
Joining a family meeting?
Ask the professional who invited you to resend your private link or confirm the meeting time. Charon Care support cannot supply another person’s private invitation without authorization. Read the family meeting guide.
For emergencies, contact your local emergency service. Charon Care is not an emergency line.
Care that carries forward
Be there for the conversation.
We’ll help with the details.
Start with the families already in your notebook. Turn on your business line when you’re ready.
- No card to start
- No overage charges on Free
- Cancel renewal anytime
- Your records stay yours